Delete your GiftyCode account

GiftyCode is operated by Gifty Code LLC. You can request deletion of your account and associated personal data without installing the app.

Request deletion by email

1. Write from the email address registered to your GiftyCode account to [email protected], with the subject “Privacy - Delete my GiftyCode account”.
2. State that you want your account and associated personal data deleted. If you cannot access the registered address, explain this so we can arrange proportionate identity verification. Do not include passwords, delivered codes, payment-card credentials or identity documents in your initial email.
3. We aim to respond within 30 days and explain the processing date, any remaining settlement or retention requirements and how to check the outcome.

Request deletion in the app

On Android, open Account → Delete account. On iOS, open Account → Security → Delete account. Confirm the request and keep the receipt: it lets you check the status after sign-out. Uninstalling the app or signing out alone does not delete your account.

What is deleted and what may remain

Once consumer transactions and services are settled, we erase the profile, sign-in access, support and identity-verification copies under our control. The processing target after a verified request is 30 calendar days. Remaining balances, pending orders, active services, refunds or provider obligations require a review; we explain any delay and do not require you to spend remaining funds.

Only necessary accounting and provider audit records remain with restricted access. Applicable UAE corporate-tax records are retained for at least seven years after the relevant tax period; a specific legal hold can require longer. This period does not apply to every profile, message or identity document. A minimal completion receipt has a 12-month retention target, with no account link after completion. Providers may retain their independent legally required records.

See our Privacy Policy for category-specific retention periods, backups, exceptions and contact details.