Frequently Asked Questions
🛒 Ordering & Delivery
Browse our products, add your desired gift cards to the cart, and proceed to checkout. Choose your preferred payment method and complete your purchase securely.
Gifty Code is an online-only store. We do not have physical stores and we do not deliver physical gift cards. All products are digital codes delivered to your email and order page.
Supported countries may change from time to time based on multiple factors, including risk and compliance requirements. If your WhatsApp phone number is accepted during registration, it means your country is currently supported.
Most orders for verified accounts are delivered instantly to your email and the order page once payment is confirmed. Some orders may require a brief manual review for security and compliance, which can take up to 24 hours. Orders for unverified accounts are delivered within 24 hours.
For your safety and to prevent fraud, some orders are flagged for manual review (for example, newly created accounts, high-value orders, or suspicious activity). We’ll contact you if we need additional information.
Gift card scams exist where fraudsters ask victims to buy and share codes. We ask to protect you. Once a code is delivered and shared, it cannot be refunded or reversed.
👤 Verification & Purchase Limits
Account verification is not mandatory. You can place orders and receive products without it. However, verified accounts get instant delivery, higher purchase limits, and fewer manual reviews, while unverified accounts may face delivery delays (up to 24 hours) and lower limits.
Place an order below AED 500 and follow the secure verification link shown after checkout or sent to your email. You will need a valid physical national ID or passport and a quick live photo. Verification is processed by ShuftiPro and usually takes just a minute.
Purchase limits are set automatically after each completed order for both verified and unverified accounts. They depend on factors such as account age, purchase history, location, and overall activity.
If you receive a limit notification, you may contact us to request an increase, but only verified accounts can request higher limits. Unverified accounts cannot request limit changes.
Yes. Instant delivery may be activated for unverified accounts over time based on purchase history and account activity. This is applied automatically by the system and no action is required from your side.
If you choose not to verify or cannot complete verification, your orders will be manually reviewed. Codes will be delivered within 24 hours (usually sooner).
Your personal information is protected with advanced encryption and handled only by trusted, certified partners such as ShuftiPro, which complies with GDPR and PCI DSS security standards. While no system can be 100% risk-free, we apply strict security measures, monitor for suspicious activity, and never sell or misuse your data. Our goal is to keep your information as secure as possible while ensuring a smooth shopping experience.
💳 Payments and Refunds
We currently accept credit and debit cards, PayPal, Skrill, and other local payment methods depending on your region. Additional local methods may be introduced soon.
No. We only accept payments from a card or account that belongs to the registered customer. Using a third-party payment method may require additional verification and could lead to account suspension or termination.
Sometimes PayPal places payments under review for security reasons. This process is outside our control. Once PayPal releases the funds, we will instantly deliver your order.
Orders cannot be canceled once the code has been delivered and confirmed as valid. If you have not yet received your code, you can request a refund from your account dashboard.
Refunds are processed instantly for orders below AED 500. Once you request a refund from your dashboard, you will receive a refund ID and the funds should appear in your bank or payment account. If they do not appear, your bank’s processing time may take up to 15 working days. Refunds for orders above AED 500 are processed within 24 hours.
No. Once you share a delivered code, we cannot guarantee its security or validity.