Frequently Asked Questions

Frequently Asked Questions

How fast will I get my code?

Delivery is instant for most products: as soon as the payment settles, the code appears on your order page and in the confirmation email. In rare cases supplier-side delivery can take up to 24 hours — see the Delivery Policy.

What payment methods do you accept?

Cryptocurrency or your Gifty Code balance. Storefront prices exclude payment-method fees; any surcharge is shown before you pay.

Where do I find my purchased code?

Under Account → Orders, open the order and reveal the code. eSIMs show a QR code, a one-tap install link, and manual activation details on the same page.

The code doesn't work — what now?

First check that the region on the product page matches your account's region (a US card cannot be redeemed on an EU account). If the region matches and the code still fails, contact support@giftycode.com with your order number — see the Return Policy for what we can do.

How do eSIMs work?

After purchase you get a QR code and a one-tap install link. Install the eSIM, and mobile data works on arrival — no roaming contracts. Traffic and validity are visible live under Account → Services.

Why do I need to verify my account?

Verification (KYC) raises your purchase limits. The process takes a few minutes and needs a valid ID — see Verify Your Account.

Can I get a refund?

Undelivered orders are refundable; delivered codes are generally not, because a revealed code cannot be returned. The full rules are in the Return Policy.